Doing Business With Us

Secure Online Ordering:
We accept Paypal, Visa, Visa Debit, Delta, Mastercard, Switch, Maestro, and Solo.
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

Return / Refund Policy:
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven (7) days of your receipt of the goods, you may return them. Upon us receiving the goods in re-sellable condition we will give a full refund minus original delivery costs. Alternatively we will exchange items if they are faulty on delivery to you and we are notified within seven (7) days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing. If you have not received an order placed with us, you must contact us within 28 days from the date the order was placed. After 28 days you will not be entitled to a refund.

Delivery Info:

NB: All our parcels are sent out in recycled or reused packaging when available to minimise waste. Even our loose fill packaging is biodegradable, simply run them under a tap and they will disintegrate.

NBB: Orders to the EU are usually around 1 week from dispatch here. However depending on which county you live it can take longer, up to 4 weeks sometimes, but this is rare. Scottish highlands and off UK mainland may take longer than standard UK shipping. For heavy orders (over 30kg) outside of the UK please email us and we can get you a competitive quote.

Back Orders:
All of our products are normally available from stock. However, if any item on your order is out of stock, we will email / call you to let you know. You will then have the choice of cancelling that item, changing for an alternative or back ordering it. We will always contact you by email before back ordering product.

Special Orders:
What is shown on our site is a small selection of what we can get as sushi specialists. If you have a special request, no mater how niche, please send us a message through our contact section of the website or call us on our main telephone number at the top of the page. We will do our best to get what you need at a competitive price.

Prices:
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT where applicable. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints:
If we should receive a complaint about any part of our service it will be dealt with in a prompt and effective manner.

Thanks for choosing www.sushisushi.co.uk

Registered Office Address:

SushiSushi Ltd
Greenside
Mapplewell
Barnsley
South Yorkshire 
S75 6AU
UK
+44 (0)1226 447299
VAT No. 925604134
Company Reg. 7894363