Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We use trusted partners like Sage Pay and PayPal to ensure complete security.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order or a personal cheque. Personal cheques will delay your order slightly as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address at the bottom of the page.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, you may return them. Upon us receiving the goods in resellable condition we will give a full refund minus original delivery costs. Alternativly we will exchange items if they are faulty on delivery to you and we are notified within 7 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

UK orders are shipped on Mon / Wed / Fri by either Parcel Force recorded delivery or Royal Mail Standard Parcels depending on the size of the order.

WE DO NOT MAKE ANY PROFIT ON POSTAGE AND PACKING CHARGES
Delivery From As Little as 49p!

we package the item at no extra cost to you than the standard royal mail / parcel force charges. If ordering from the UK, the maximum you will be charged for delivery is £5.99, for even the heaviest parcel, as the rest of the delivery charge will be paid by us (If you choose parcel force first it may be slightly higher). All our parcels are sent out in recycled or reused packaging to minimise waste. Even our loose fill packaging is biodegradable. simply run them under a tap and they will disintegrate!

Shopping from outside the UK? Simply use our currency converter at the top right of the page to convert to Euros, Dollars and other currencies.

When you have finished shopping and go to checkout your postal charge will be calculated depending on the item's weight and where you are based. (Outside Europe shipping will default to £5.99 if there is an error, if this happens please email us) If you have a discount code enter it here.

Delivery Schedule

Provided product is in stock (most items online are in stock at all times), orders will normally be dispatched within 3 business days of receipt (often much sooner) on Mon / Wed / Fri. Then delivery will be between 24-72hrs for UK depending on your postal selection orders to the EU are usually 1 week max. (Please note that Scottish highlands and off UK mainland may take longer) For heavy orders (over 15kg) outside of the UK please email us and we can get you a competitive quote.

Back Orders

All of our products are normally available from stock. However, if any item on your order is out of stock, we will email / call you to let you know. You will then have the choice of cancelling that item, changing for an alternative or back ordering it. We will always contact you by email before back ordering product.

Special Orders

What is shown on our site is a small selection of what we can get as sushi specilaists. If you have a special request, no mater how niche, please send us a message through contact us, skype button or call us on our main telephone number at the top right of the page. We will do our best to get what you need at a competitive price.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT where applicable. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.

Thanks for choosing sushisushi.co.uk!

Company Registration Information

Registred Office Address:

sushisushi.co.uk
DMC, County Way
Barnsley, South Yorkshire S70 2JW
UK - England & Wales

Registered in England and Wales No.

VAT No. 925604134

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