Refund & Returns

Refunds Policy

Sushisushi Ltd return’s policy is set out in accordance with the UK Consumer Rights Act 2015.

This policy allows customers to return any item within 14 days of receiving their delivery.

All refunds will be processed within 14 days of goods being returned. Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error. This policy does not extend to any items which have been opened or whose seal has been broken or perishable items (such as Frozen, chilled, bakery or vegetable items), This policy does not affect your statutory rights.

After the 14 day period we will be more than happy to accept items for return in any of the following cases:

  • The item was found to be damaged or faulty. We will either replace the item or give you a full refund (including postage costs). Please state which option you would prefer. If you require a replacement, we will wait to receive the faulty item from you before dispatching a new one. Please note that a refund is only applicable within the first 30 days after purchase. After this time, we will only attempt to repair or supply a replacement item. 
  • The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
  • It must be in pristine and resalable condition.
  • It must be accompanied by a copy of the delivery note or receipt as refunds will only be provided to the original purchaser.
  • Please send your returns to:

SushiSushi Ltd

Unit B, Winston Business Park,

Churchill Way, Sheffield, S35 2PS.


Frozen Deliveries

If frozen items are ordered someone must be available to receive the goods the next day after shipping, The tracking number will have been provided via email, it is the responsibility of the buyer to track there goods and speak to the carrier (DHL / Yodel).

Damaged Items

While we are very careful when we pack the boxes, delicate items can occasionally get damaged during transit. If you have received any damaged items, please accept our apologies and contact us as soon as possible so we can arrange a refund or to resend the item.

Missing or Incorrect Items

If you find that any item(s) are missing from your order:

  • Please first carefully check the full contents of your parcel.Some smaller items may be hidden within the packaging.
  • If you still cannot find your missing item(s), please contact us immediately so that we can arrange either a refund for your missing item or to send a replacement.
  • If you have received an incorrect item(s) please contact us immediately so that we can send the correct item(s).
  • We may ask you to return the incorrect item(s). If this is the case we will cover any return postage costs.

Non-Delivered Orders

  • If you have not received an order placed with us, please contact us within 30 days from the date the order was placed. After 30 days you will not be entitled to a refund.